World-Class RV Repair

I called this business on April 25 when the slide of my class C would not come in on the day I was due to leave. They told me it would be $249 to come out. I said OK. When they came out, I was told it was an additional $325 for them to dx my problem but they don’t put that money towards the final bill if you use them for the repair, as most businesses do. On the 25th the tech he was having trouble locating parts for my rig. I asked him since he was out there if he would look at my Bigfoot leveling system because I was having a problem with the jacks. He said he would come back on Monday for that. When he returned on Monday, unfortunately I was at work. He came to the office & told me that they were now working but only on emergency or manual retract, not automatic. He told me to call Bigfoot on Tuesday to order the part as they didn’t have it in stock. He then said he found the parts for my rig, typically it takes more than a week for them to be delivered, but I could pay $75 for two day delivery which I did. 4:30 on Wednesday I called them to be told that the part hadn’t arrived, but they were hoping for Thursday, they could work on my rig on Friday. On Friday morning they texted me saying they were going to send a motor and tech. I refused because I was told I needed two components one on each side of my slide and I couldn’t understand how they were going from 2 sets of components to sending me one part. The owner then called me saying that normally the parts take 4 to 6 weeks & if they do show up in a week, it’s a miracle. I questioned him why they would offer a two day delivery if parts take 4 to 6 weeks, he said, “they probably have the part, but it’s buried in the back under dust.” Then said he was expecting the part in the early afternoon but he did not want to send his crew out to work on my rig because it was a six hour job. I asked about Saturday, he said I would have to pay an additional $450 because he doesn’t have his crew work on weekends. The parts showed up shortly after that conversation & the crew did come to work on my slide. At 4:45 in the afternoon they had finished installing the part & I was now able to try the jacks as the slide was in. I turned on manual, pushed the button & NOTHING happened. I looked at the tech in utter disbelief because he told me that he fixed them on Monday & here it was Friday afternoon, the first chance I had to test them and they still weren’t working. They also wouldn’t work on emergency the other way he said they would. The other tech that was with him said you probably need the control board. Back on Tuesday I did call Bigfoot telling them what the tech had told me, that they work on emergency or manual but not on auto. Bigfoot said I didn’t need the part then. So imagine how I felt knowing that I could have ordered that part but I didn’t based on the words of the tech and now I’m sitting there on Friday afternoon with jacks that won’t retract.
On Saturday morning, after fiddling with the buttons to the Bigfoot system for a good 25 minutes, I was able to retract the jacks and be on my way. But this is exactly what I did before the man “fixed them”. I am now traveling three days, but not putting my slide out because I can’t put my jacks down for fear they’re gonna fail.

Believe it or not, this was a condensed version of what I went through. I work at the campground the tech had come to and the owners there already said they’ll never recommend this business to anyone.
In the end, I paid them $3811 and I am fairly certain that the slide will fail again because I repeatedly told them I didn’t think it was out all the way & that it didn’t look right. But they insisted that my walls always look that way and that it was correct. I had painted my walls & the rubber gasket is now 3 inches away from the wall with paint on it so originally it must’ve been next to the wall for me to get paint on it. This picture was taken after the slide was out all the way, according to the techs.
I wouldn’t recommend this business to change a lightbulb.